During the COVID19 pandemic, we are encouraging telemedicine visits with our team of doctors here at UCEC.
Our goal is to ensure continued care for your child’s medical eye condition, while also keeping all of you safe. With your help, we can gather very important information about your child’s visual acuity, eye alignment, and eye health.
Of course, these visits cannot replace a comprehensive eye exam, done in our office, often with the use of eye dilating drops and other equipment.
However, the telehealth visit can help guide us as to when you must bring your child directly into the office. In these difficult times, if we can avoid the risk of an office visit until it is more safe, we must strive to do so.
How do I schedule a visit?
Our team doctors will determine if your child's visit qualifies for a telehealth examination. If you are unsure if your child should be scheduled for a telemedicine exam, please contact our main office and we would be happy to assist you.
How long do telehealth visits take?
These appointments last 20-30 minutes on average.
What devices will support the technology?
Any smartphone, tablet, or PC device with a microphone and camera will work. Blackberry is not supported.
What should I expect?
Prior to your appointment, the doctor will want you to obtain your child's visual acuity. This is done by using an at-home downloadable application or printing out a wall chart. The doctor may also ask you to send photos of your child's eye for review.
During the telehealth video conference, the doctor will review your child's visual acuity measurements and go over any submitted photos with you. The doctor may also have you perform a small test called an alternate cover test to measure the alignment of your child's eyes. Finally, the doctor will make a determination if your child needs to come in sooner for an in-office evaluation, or if you can schedule a follow-up appointment at a later date when it is safer for everyone.
Does my insurance cover a telehealth visit?
Due to the current COVID19 pandemic, most major carriers will cover telehealth services. However, we encourage you to reach out to your carrier if are unsure.
Will I have a copayment or a deductible?
Most carriers are waiving copayments and fees associated with telehealth costs during this crisis, but again, as everyone's health insurance plans differ, we encourage you to contact your carrier for the most up-to-date, accurate information. Should the copayment be of concern, please contact our office so we can assist you.